The Presence screen displays phone extensions downloaded by the server.


*NOTE: Extensions on this list may be organized into groups.

Select a heading to show or hide extensions for the desired group


Presence also shows a star symbol next to each extension. This represents a 'Favourite' user. When the star is selected, the symbol will turn gold in colour and be added to the 'Favourites' department.


Unified Communicator provides real-time presence data for individual extensions.

The following icons indicate the current call status of each extension:

Presence Available

Presence Busy

Presence Offline

Presence Held

Presence Unavailable

Presence Do not disturb

Presence Meeting

Presence Break

Presence Out Of Office

Presence Not at work

*NOTE: Presence monitors deskphone extensions, mobex extensions as well as calls made directly to a mobile phone. Presence will also display the phone number that an extension is currently on a call with.

Making a call to an extension by selecting it in the presence screen.

Extension details can be hidden from view on the server. To do this, select 'Edit' on the Extension information page, and select 'Keep Call Details Private'.


A DID (Direct Inward Dial) call can be made to any extension (using the DID number), which may be preferable under some circumstances:

*NOTE: Dialing behaviour will vary based on the configuration of 'Short' and 'Long Tap' settings.


To call an extension using its DID number:

1. From the Presence screen, select the desired extension.

2. From the Actions menu, select the second Dial option displaying the DID.


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