Presence window

In its most basic form, the Presence window provides a quick way to check the availability of your co-workers. The Presence window is accessible from the tray menu and contains a list of all the extensions, unless your administrator has chosen a different arrangement.

Certain features of the Presence window can be enabled/disabled from "Security Policies" on the server.

Maximize button

Windows 8 and above users can dock the Presence screen to the right hand side of their primary monitor. This is controlled by setting the desired width of the Presence window when "normalized" and then clicking the "maximize" button. When other applications are maximized they will fill the screen up to the left edge of the Presence window.

User details/Extension details
Search text/number to dial
Presence options
Call status icons
Context menu
Call information

User details/Extension details: The current call status is indicated here by the icon. Users can also enter the status text that they wish to be displayed to other users by clicking on "Absence text" and typing the appropriate text.

Search text/number to dial: To filter the list of users/extensions, text can be typed into this box and the list will update to only show items containing that text.

Call status icons: These icons indicate the current call status of each user/extension.

  • Available
  • Busy
  • Offline
  • Held
  • Do not disturb
  • Call Forward

Presence options: If you want to personalize your Presence window to include just the contacts that you need, then you can do this using these options. The other styles that you can choose, instead of Extensions, are Users or Custom. The user list is for hotdesk oriented sites. These are sites where staff moves around and hence the list is oriented toward who is available and where they are, rather than which extension is available. In user mode, the users are shown as colored "chess pawns" instead.

  • Available
  • Busy
  • Offline
  • Held

The Users view will also update the "State" field of the user based on the status of any devices that the user has logged in with (for example; PC client, mobile client). So the user will show as red if they are either busy on the deskphone or mobile phone.

Context menu: If you right-click on one of the entries in the Presence list, then a context menu should appear. Assuming that you are not already on a call, then the menu should contain the Make Call item. By choosing this action, you can dial the extension directly.

Presence window

If you had been on a call already, then the choices would have been Consult and Transfer in place of Make Call. This is appropriate because, if you are already on a call, then the expectation is that you are clicking on the extension with a view to transferring the call to them.

If you see an extension that is flashing red then it means that the extension has a call ringing at it. Right-click on the extension and the context menu will include an option to pickup the ringing call.

Clicking the Send Message option on the context menu will open the integrated chat window. Then you can send instant messages directly to that user or extension. Full information on messaging can be found in the "Messaging" chapter.

You can also right-click on an extension and select the "Call History" option to see their call history. You need to have a security policy with sufficient rights to do so but you can use their Call History as easily as your own with all the functionality intact.

Call information: Other information about the current call.

The Presence window also allows you to see your co-workers current location ("Location Update Frequency" must be turned on the Mobile client). Your co-workers location will be reported as a text description of their geographical location back to the UC Server server (UC Server requires internet access for this feature). The geo-location of co-workers mobile device is made visible to you via the location field in the Presence screen or by clicking on "Show on map" option which will open the web browser to show the user's approximate location in Google maps.

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